Responsible Gambling Policy
At Giant Wins, we view gaming as a form of recreational entertainment that should always
remain within the control of the user. We are dedicated to fostering a safer gambling environment
for our UK community by promoting player wellbeing and proactive risk management at giant-wins.pro.
Our approach is centered on empowerment through information and the provision of self-management
tools.
By continuing to browse, you can allow the use of cookies according to your preferences. Where required by law, we will request your consent before activating non-essential cookies.
Principles of Safer Play
We believe that gambling should be an enjoyable leisure activity, not a method for
financial gain or a means to escape emotional distress. We promote a culture of transparency
where players are encouraged to monitor their behavior and utilize the resources provided to
ensure their gaming remains healthy.
Cookies are small text files that a site can save on your browser or device. They are often used for the platform to function correctly, to remember choices (e.g., language) and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.
Mandatory Age Restriction (18+)
Giant Wins operates a zero-tolerance policy regarding underage access. Our services
are strictly prohibited for anyone under the age of 18. We implement rigorous identity and age
verification checks upon registration. We also urge UK parents to use filtering software to
prevent minors from accessing gambling-related content on shared devices.
We use cookies to:
- maintain the session and enable essential functions (login, security, fraud prevention);
- improve service performance and stability;
- remember settings and preferences;
- measure platform usage to identify errors and optimize the experience;
- where applicable, display more relevant content or communications based on interests.
Tools for User Empowerment
We provide a comprehensive suite of tools within your account settings that allow you
to manage your activity proactively.
Deposit and Expenditure Limits Users can set daily, weekly, or monthly limits on the amount they
can deposit. Setting these limits is one of the most effective ways to manage a budget. Any
request to lower a limit takes effect immediately, while requests to increase a limit are
subject to a mandatory "cooling-off" period.
Session and Time Management To help you maintain a healthy balance, our platform allows you to
set session timers. Once you reach your pre-set time limit, you will receive a notification or
be automatically logged out.
Time-Out and Self-Exclusion If you feel the need for a break, you can initiate a "Time-Out"
period ranging from 24 hours to six weeks. For those requiring a more significant break, we
offer a formal Self-Exclusion process, which deactivates your account for a longer duration or
permanently.
Strictly necessary cookies
They are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies normally cannot be disabled from our preference system, although you can manage them from your browser (see relevant section).
Performance and analytics cookies
They help understand how the platform is used (e.g., pages visited, load times, error events). The collected information is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.
Functionality cookies
They allow remembering choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.
Advertising and targeting cookies
If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. When present, it will be managed by consent, and you can reject it without losing access to essential functions.
Warning Signs and Advice
It is vital to monitor your behavior for signs that play may no longer be
recreational. Signs include:
- Spending more money than intended to recover losses.
- Neglecting work, family, or social responsibilities to play.
- Feeling anxious, irritable, or distressed when not participating.
To stay in control, we recommend treating gambling as an expense for entertainment and never
gambling with money needed for essentials.
Where applicable, you will see a cookie notice that allows you to:
- accept all non-essential cookies;
- reject non-essential cookies;
- configure by categories (e.g., analytics or functionality).
You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Note that revoking consent does not affect the legality of prior use based on your authorization.
Seeking Professional Support
If you or someone you know is struggling with related issues, several professional
organizations in the UK provide free, confidential counseling and support. We encourage all
users to seek help from local support networks if they feel their activity is becoming
problematic.
You can control cookies from your browser settings. In general, you can:
- open browser settings or preferences;
- look for the “Privacy”, “Cookies” or “Site Data” section;
- choose to block third-party cookies, block all, or allow them;
- delete stored cookies and data;
- restart the browser to apply changes.
If you block strictly necessary cookies, some functions may fail (e.g., maintaining the session).
Protection of Minors
Maintaining a safe environment involves the responsible use of technology in shared
households. We recommend never leaving your device unattended while logged in and using robust
parental control software to restrict access to gambling sites.
Some functions may rely on external providers (e.g., measurement services, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and demand reasonable standards of security and confidentiality.
Monitoring and Policy Updates
Our staff is trained to understand the importance of responsible gambling. We
periodically review our procedures to ensure they meet evolving best practices for player
protection in the UK market.
A cookie can be:
- session: it is deleted when the browser is closed;
- persistent: it remains for a defined period or until you delete it.
The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportionate to the objective.
We may update this policy to reflect technical, operational, or legal changes. The current version will be published on the platform with its update date.
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us:
- Email: [email protected]
- Phone: +52 55 4168 2930
- Address: Av. Paseo de la Reforma 222, 9th Floor, Col. Juárez, Cuauhtémoc, C.P. 06600, Mexico City, Mexico